Guidelines MALAYSIAN COMMUNICATIONS AND MULTIMEDIA COMMISSION GUIDELINE ON THE PROVISIONING OF VOIP SERVICE 8. Complaints Procedure 8.1 Each VoIP service provider shall provide a helpdesk with a contact number to facilitate users enquiry and/or complaints with regard to the VoIP service.     8.2 The helpdesk shall be accessible via Freephone to enable customers to be connected to the service provider support assistant personnel.     8.3 n the event that any complaint, dispute or claim arises relating to whether there has been a breach by the VoIP service provider, such complaint, dispute or claim, the parties involved shall attempt to resolve them expeditiously.     8.4 In the event that the VoIP service provider and/or the Network Provider have breached a licence condition, the Commission shall have the right to institute action according to the relevant conditions of the licence.     Note: In this guideline the term Network Provider refers to Network Facilities Provider and/or Network Service Provider. The information contained in this document is intended to facilitate the prospective applicants wishing to provide VoIP service. The Commission reserves the right to change and/or amend this document without giving prior notice. This document has no legal standing and is not intended to substitute for legal advice. TABLE A: List of Freephone Service Providers Freephone Service Prefix AB Code Subscriber Number Freephone Service Provider 1800 11 XX XX Celcom 99 1800 28 XX XX DIGI Telecommunications 68 1800 82 XX XX Maxis 83 1800 33 XX XX Prismanet 77 1800 80 XX XX Telekom Malaysia 81 88 1800 18 XX XX TTDotCom 38 Click on image for a larger view         Network Diagram   Customer Access Arrangement		Legislation Licensing   News@MCMC   Press Releases EESAT Consumer Satisfaction Survey Quality of Service Instruments Contact Us Feedback