Malaysian Communications and Multimedia Commission

 

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The Malaysian Communications and Multimedia Commission monitors and regulates the performance of Network Service and Application Service providers by setting Quality of Service Standards.  

The quality of Service Standards is created to ensure that consumers are given satisfactory level of services that meet minimum and acceptable standards, as well as to protect and enhance the rights of consumers in obtaining quality services. The Quality of Service Standards also gives consumers clear and specific criteria through which the quality of services received or used can be gauged.

Failure to comply with the Quality of Services Standards may results in penalties imposed under the Communications and Multimedia Act 1998.

The Malaysian Communications and Multimedia Commission introduced the Quality of Services Standards in two phases:

Phase 1

1.

Public Switched Telephone Network
Determination No. 1 of 2002

 

2.

Public Cellular Service
Determination No. 2 of 2002

 

3.

Dial up Internet Access Service
Determination No. 3 of 2002

 

4.

Content Application Services
Determination No. 4 of 2002

The four Quality of Service Standards were registered on 28 June 2002 and came into operations on 1 January 2003.

Phase 2

1.

Public Payphone Service
Determination No. 3 of 2003

 

2.

Digital Leased Line Service
Determination No. 4 of 2003

 

3.

Broadband Access Service
Determination No. 5 of 2003

The Quality of Service Standards for public payphone service, digital leased line service and broadband access service were registered on 17 November 2003. The Quality of Service Standards for Digital Leased Line and Broadband Access Service came into effect on 1 January 2004, while the Quality of Service Standards for Public Payphone Service will be effective on 1 June 2004.

Please refer to the FAQ QOS (updated 28 July 06) for further clarification.

Service providers licensed by the Malaysian Communications and Multimedia Commission are required to submit reports and declaration forms. Please click here to download the forms. Please click here to view Quality of Service Mandatory Standards reports.

Extensive End-Point Service Availability Test (EESAT)

Performance of the market in terms of quality is monitored through the existing quality of service frameworks for the mobile telephone service and fixed line service as established in the REG 001 and REG 002. The Malaysian Communications and Multimedia Commission conducts extensive end-point service availability test or EESAT twice a year to ensure compliance with set standards.

Please click here for further clarification.