Malaysian Communications and Multimedia Commission

 

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Reports and Declaration Forms for Mandatory Standards for Quality of Service

1.

Public Switched Telephone Network Service

MS Word | PDF

2.

Public Cellular Service

MS Word | PDF

3.

Dial Up Internet Access Service

MS Word | PDF

4.

 

5.

 

6.

 

7.

Content Applications Services

MS Word | PDF

Public Payphone Service

MS Word | PDF

Digital Leased Line Service

MS Word | PDF

Broadband Access Service

MS Word | PDF

The Malaysian Communications and Multimedia Commission monitors compliance to the Quality of Services Standards through reporting based on data collected by the service providers and by actual measurements. Service providers are required to submit audited reports to the Malaysian Communications and Multimedia Commission every six months. The reports are to detail various aspects of their performance and must be accompanied with a duly signed declaration form.

The Malaysian Communications and Multimedia Commission will appoint independent auditors to audit the submitted reports and independent parties to carry out technical measurements to ascertain compliance to the standards.