Required Application Services is a basket of services which are to be provided by
classes of the Network Service Providers as per the provisions in the Communications
and Multimedia Act 1998. These services are required as they are basic services essential
in supporting consumers using the applications and network services.
Section 192 of the Communications and Multimedia Act 1998 states that the Minister
is empowered to determine a list of Required Application Services. Subsection 192(2)
stipulates that the list may include, but is not limited to:
| a. | Emergency services ; | |
| b. | Directory assistance services ; | |
| c. | Operator assistance services ; and | |
| d. | Services for disabled consumers. |
Required Application Services is not new to the industry as similar services are required to be provided. They are services which are deemed essential to support consumers using the network and application services. These services generally provide support to consumers in relation to:
| a. | Public safety e.g. during an emergency; | |
| b. | Directory assistance to assist consumers to locate and resolve numbers and/or addresses of other consumers; | |
| c. | Assistance to consumers through an operator whereby the consumer could for example report a fault, get assistance for service difficulties etc; and | |
| d. | Services that assist and make it user friendly for disabled consumers to use or access a service. |
Please click here to read the Public Consultation Paper on Required Application Services.
