FAQs

Under Clause 8 (Standard on Billing Performance) mentioned that :" The percentage of billing complaints in any one billing period shall not exceed 2% of the total number of bills issued during that billing period. For this purpose all billing complaints on one bill shall be taken as one complaint. " Should the total number of complaints taken under 1 bill be calculated as 1 complaint (to get the % of complaints over bills issued), what is then th

 
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