LAWS OF MALAYSIA
Postal Services Act 2012 [ Act 741]
PART II - FUNCTIONS OF THE COMMISSION
Section 5. Ensuring the provision of universal service
(1) The Commission shall exercise its functions to ensure the provision of universal service to all consumers within Malaysia in accordance with the following principles :

(a) the scope of universal service shall be clearly established and defined;

(b) the universal service shall be available to all persons in Malaysia except in such geographical conditions or other circumstances as determined by the Minister;

(c) the universal service shall be accessible with sufficient access points to meet the needs of all consumers;

(d) the universal service shall be available to all consumers under transparent, objective and non-discriminatory terms and conditions;

(e) the security and confidentiality of postal articles shall be maintained;

(f) the universal service shall be offered on a permanent basis without interruption except in cases of force majeure;

(g)
the universal service shall be provided at reasonable quality standards; and

(h) the universal service shall be provided at affordable rates throughout Malaysia.

(2) In ensuring the proper provision of the universal service , the Minister may, on the recommendation of the Commission, make regulations on any matters relating to universal service for the purpose of subsection (1).