LAWS OF MALAYSIA

Postal Services Act 2012 [ Act 741]

PART VI - GENERAL TERMS AND CONDITIONS OF POSTAL SERVICES
Section 32. Submission of general terms and conditions

(1) An applicant, after submitting the application for a licence, shall develop and submit the general terms and conditions, including the complaint handling procedures referred to in section 51 as its standing offer to provide postal services to consumers.

(2) If the Commission requests the applicant to submit the general terms and conditions or any aspect of the general terms and conditions to the Commission in electronic form, the applicant shall do so in a format that is acceptable to the Commission.

(3) In the case of a universal service licensee, the general terms and conditions shall be approved by the Commission.

(4) The Commission shall have the right to publish the general terms and conditions or any aspect of the general terms and conditions and to make available copies of the same to third parties.