LAWS OF MALAYSIA

Postal Services Act 2012 [ Act 741]

PART X -CONSUMER PROTECTION
Section 50. Functions of the Postal Forum

(1) The Postal Forum shall have the following functions:

      (a) to give feedback and make recommendations to the Commission on any matters concerning the interest of consumers
            of the postal services industry.

      (b) to represent the interests of consumers of the postal services industry including complaints handling;

      (c) to promote consumers' interest in relation to the tariffs and standards of postal services industry;

      (d) to identify and keep under review matters affecting the interest of consumers and ensure that the licensees are aware
            of, and responsive to, concerns about their services;

      (e) to publicise the existence, functions and work of the Postal Forum in protecting the interests of consumers;

      (f) to develop a code of practice for postal services; and
  
      (g) to carry out any functions as may be determined by the Commission.

(2) The Commission shall have due regrad to the recommendations of the Postal Forum in the exercise of its powers and the performance of its functions under this Act.