LAWS OF MALAYSIA

Postal Services Act 2012 [ Act 741]

PART XV - GENERAL
Section 101. Power of the Commission to make rules

The Commission may make rules for all or any of the following purposes:

(a) addressing standards to be used in preparation of postal articles for delivery;

(b) postal services performance standards;

(c) post office’s customer service performance standards;

(d) postal services security;

(e) technical standards for the provision of postal services;

(f) letter boxes and other facilities and standards used for postal services;

(g) downstream access and postal identifiers;

(h) general terms and conditions of licensees;

(i) limitation of liability of licensees;

(j) complaints handling procedure;

(k) compensation scheme for service performance failure;

(l) prohibited postal articles;

(m) provision of incidental services of receiving, collecting, sorting, sending and delivery of postal articles;

(n) undeliverable and redirected postal articles;

(o) provision on disposal of opened postal articles;

(p) the manner of record-keeping; and

(q) such other matters for which this Act makes express provision for the Commission to make rules.