LAWS OF MALAYSIA
PART VIII - CONSUMER PROTECTION
Chapter 1 - Quality Of Service
Section 188. Provision of network service or applications service
(1) Any network facilities provider, network service provider, applications service provider or content applications service provider shall —
(a) deal reasonably with consumers;and
(b)adequately address consumer complaints.
(2) A network facilities provider, network service provider, applications service provider or content applications service provider who contravenes subsection (1) commits an offence and shall, on conviction, be liable to a fine not exceeding twenty thousand ringgit or to imprisonment for a term not exceeding six months or to both.
[Am.Act A1220.]
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[Former section reads:
(1) A person who provides any network service or applications service shall -
(a) deal reasonably with consumers; and
(b) adequately address consumer complaints.
(2) A person who contravenes subsection (1) commits an offence and shall, on conviction, be liable to a fine not exceeding twenty thousand ringgit or to imprisonment for a term not exceeding six months or to both.