(1) Any network facilities provider, network service provider, applications service provider or content applications service provider shall —

 

(a) deal reasonably with consumers;and

 

(b)adequately address consumer complaints.
 

(2) A network facilities provider, network service provider, applications service provider or content applications service provider who contravenes subsection (1) commits an offence and shall, on conviction, be liable to a fine not exceeding twenty thousand ringgit or to imprisonment for a term not exceeding six months or to both.

 

[Am.Act A1220.]

 

___________________________________________

 

[Former section reads:

 

(1) A person who provides any network service or applications service shall - 

 

(a) deal reasonably with consumers; and 

 

(b) adequately address consumer complaints. 
 

(2) A person who contravenes subsection (1) commits an offence and shall, on conviction, be liable to a fine not exceeding twenty thousand ringgit or to imprisonment for a term not exceeding six months or to both.