(1 ) A consumer code prepared by a consumer forum or the Commission shall include model procedures for —
 

(a) reasonably meeting consumer requirements;

 

(b) the handling of customer complaints and disputes including an inexpensive arbitration process other than a court, and procedures for the compensation of customers in case of a breach of a consumer code; and/or

 

(c) the protection of consumer information.
 

(2) The matters which the consumer code may address may include, but are not limited to —
 

(a) the provision of information to customers regarding services, rates and performance;

 

(b) the provisioning and fault repair of services;

 

(c) the advertising or representation of services;

 

(d) customer charging, billing, collection and credit practices; and

 

(e) any other matter of concern to consumers.