“Customer” is a legally defined term in the Access List and the MSA, as a person having a contractual relationship with the Network Operator for the provision of communications by means of that Network Operator’s Facilities and/or Services. For avoidance of doubt Customer does not include any Operator.
“End user” is not a legally defined term in the CMA or its subsidiary legislation and instruments. However, the use of “end user” in the Access Regime by the MCMC is to encompass a wider scope which may include wholesale customer, retail customer, Operator or any final recipient of a service.
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