What to do if your machine is already infected

1. Download the Microsoft Windows Malicious Software Removal Tools (MSRT) available at http://support.microsoft.com/kb/890830.
2. Download the disinfection tools from your antivirus vendors. Among the disinfection tools available:
   1. F-Secure -
      http://www.f-secure.com/v-descs/worm_w32_downadup_al.shtml
   2. Symantec -
      http://www.symantec.com/business/security_ response/writeup.jsp?docid=2009-011316-0247-99
3. Following full disinfection, please update your computer with the latest patch released by Microsoft by running the Microsoft Windows Updateprocess.

References:

Microsoft Malware Protection Center
http://www.microsoft.com/security/portal/Entry.aspx?Name=Worm:Win32/Conficker.B

F-Secure antivirus
http://www.f-secure.com/v-descs/worm_w32_downadup_al.shtml  

Symantec's technical details section
http://www.symantec.com/norton/security_response/writeup.jsp?docid=2008-123015-3826-99&tabid=2

National Vulnerability Database
http://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2008-4250

Microsoft Help & Support
http://support.microsoft.com/kb/891716

Viruslist.com
http://www.viruslist.com/en/viruses/encyclopedia?virusid=21782725#doc2

Complaint Procedure

Guidelines for Complaints Handling
The Guidelines for Complaints Handling provide information on making, receipt and handling of complaints from consumers.

Enquiries and Assistance

For general enquiries about spam, you can contact us at:

Malaysian Communications and Multimedia Commission
MCMC HQ Tower 1
63000 Cyberjaya, Selangor.

Telephone: +603 86888000
Facsimile: +603 86881003
E-mail: [email protected]