1. What are the steps required for me to lodge complaint regarding content in the Internet?

First:
You are encouraged to lodge complaints directly to the content owner or moderator. If there is no information about the owner or moderator, you are advised to use the 'report abuse' service provided by the website. This is because a self-report from you will be prioritised more by any website administrator.
 
Second:
You can lodge complaints to MCMC’s Consumer Complaints Bureau by providing detailed information and supporting documents about the reported content.  A copy of emails/letters sent to the website owner/moderator/administrator or other enforcement agencies should also be included.
 
You can lodge complaints to us through http://aduan.skmm.gov.my/ or any complaint channel provided by MCMC. We will investigate the complaint and assist you to solve issues that you face.
 
MCMC will acknowledge receipt of your complaint with reference number within 3 days of receiving the complaint (verification of complaints through MCMC Consumer Complaints Bureau portal will be done in 1 day). You will receive answers pertaining to the result of MCMC's investigation within 15 days from the date of complaint received.
 
Third:
You may also lodge report(s) to relevant authorities like PDRM, KPDNKK, BNM and other related enforcement agencies.
 
MCMC is not the only agency with the authority to investigate complaints regarding content in the Internet. Content provision in the Internet is bound by all relevant laws in the country and reports/complaints can be made to relevant enforcement agencies in relation to matters that fall within their own jurisdictions as follows:-
 

 
 
For your information, CMCF can only take action against the content provider or creator who is a member of the Forum or parties who have agreed/been directed to abide by the Content Code.