Consumer protection is a significant feature in the Communications and Multimedia Act 1998 where the Malaysian Communications and Multimedia Commission is committed in ensuring consumers enjoy choice and satisfactory level of services at affordable price, benefit through provisioning of necessary services and effective handling of complaints.
Guidelines for Complaints Handling
On that note, the Malaysian Communications and Multimedia Commission has issued the Guidelines on Complaints Handling, in exercise of its powers conferred by sections 195 and 196 of the Communications and Multimedia Act 1998. The Guidelines set out the principles and procedures for the making, receipt, handling and resolution of complaints in relation to the conduct or operation of licensees under the Communications and Multimedia Act 1998.
Consumers are advised to refer to the guidelines when making complaints on service providers in the communications and postal industries.
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