Consumer code now registered
28 Oct 2003, The Star
The Communications and Multimedia Consumer Forum of Malaysia (CFM), a self-regulatory forum, said it has received "favourable notification" from the Malaysian Communications and Multimedia Commission (MCMC) of the registration of the General Consumer Code of Practice (GCC Code) for the industry.
The GCC Code is a benchmark for the communications and multimedia industry to provide and set the standard for an effective complaints handling system, CFM (www.cfm.org.my/) said in a statement.
The forum will put a standard of service in place by reacting to breaches of the GCC Code and complaints from the consumers on issues related to the country's communications and multimedia industry.
This includes, among others, broadcasters, telecommunications and Internet service providers.
"The Code is a commitment to deliver by the service providers. Consumers will now have a 'one-stop' avenue to complain," said K. Chelvakumar, CFM chairman.
"One of the main roles of CFM is to act as a consumer mediator," he added.
CFM, with its voluntary membership and voluntary industry self-regulation, claimed it provides two-way communication for service providers and consumers.
It currently has 47 committee members and 13 council members.
The Council is elected every two years, and it now has seven representatives from the supply side, and six representatives from the demand side.
CFM said it would respond to any complaints about communications and multimedia licensees and take action on it. While it is assisting the consumers, it is also representing service providers and consumers.
"As a licensee, ntv7 joined CFM to help develop and bring the benchmark for service delivery and to ensure better service," claimed Shuhairi Abdul Shukor, legal manager and representative from ntv7.
CFM, he says, could assist broadcasters in tackling complaints from consumers.