ONSA outlines the responsibilities of online service providers and the services covered to promote a safer online environment.
Implement measures to mitigate risk of exposure to harmful content
Issue guidelines to users
Enable users to manage online safety
Establish mechanism for reporting harmful content
Establish a mechanism for user assistance
Protect the safety of child users
Establish mechanism for making priority harmful content inaccessible
Prepare Online Safety Plan
Licensing Framework under the CMA 1998 – Any person who intends to undertake licensable activities within the scope of individual licence or class licence shall hold a valid licence under the CMA 1998.
Current Licensing Framework for the Internet Messaging Services and Social Media Services with 8 million or more users in Malaysia (with effect from 1 January 2025) - [Subregulation 30(1)(ia) and (ib) of the Communications and Multimedia (Licensing) Regulations 2000].
Internet Messaging Services – defined as an applications service which utilises Internet access service that enables a user to communicate any form of messages with another user.
Social Media Services – defined as an applications service which utilises Internet access service that enables two or more users to create, upload, share, disseminate or modify content