The Clients’ Charter outlines our commitment towards the successful implementation of the Communications and Multimedia Act 1998 (CMA).
Our undertakings to our clients are:
- Recording/logging of all complaints received
- Acknowledgement to complainant within 3 working days
- Forward complaint received to relevant service provider or respective department in MCMC within 5 working days
- Follow-up on status of complaint from service provider after 15 days
- Apparatus Assignment
- Generally 60 days from receipt of complete and accurate information.
Note: The above timeline is not legally binding under the Spectrum Regulations 2000, and is practiced on a best effort basis.
The above timeline is not applicable in the event border coordination procedures apply.
For individual license applications, NFP, NSP and CASP, the Commissio n shall withi n sixty (60) days from receipt of a complete application together with all other required information, conclude the processing of the same and provide its written recommendation to the Minister to enable the Minister to decide on the grant of license or otherwise.
For class license registrations, (NFP and NSP), the Commission shall within forty five (45) days from receipt of a complete submission together with all other required information, conclude the processing of the same and inform the applicant of the registration of class license or otherwise.
For class license registration, (ASP), the Commissio n shall within thirty (30) days from receipt of a complete submission together with all other required information, conclude the processing of the same and inform the applicant of the registration of class license or otherwise.
Promote fair competition and market development through transparent regulatory processes as outlined in the CMA.
Provide resolutions to disputes when necessary.
Promote effective regulation by monitoring all significant matters relating to the performance of its licensees and reporting to the Minister at the end of each financial year.
Review the CMA every three years or as and when directed by the Minister. This is to ensure that the Act remains relevant and that the objectives of the Act continues to be met.
Promote self regulation by designating the Consumer Forum, the Content Forum, the Technical Forum and the Access Forum to prepare voluntary industry codes that are consistent with the objectives of the CMA, any instrument under the CMA, and any provisions under the CMA which are relevant to the particular matter or activity.