Yes, as the services are being provided by the licensee, it is therefore the licensee’s responsibility to resolve the complaints.
This is especially true if the 3rd Party service provider is involved as part of the supply chain to provide the service to the licensee’ customers.
For example, if in the case of content provided by a 3rd party for WAP or SMS services then if the content is not available due to the 3rd Party’s fault it is also part of the Licensee’s responsibility to resolve the problem as SMS or WAP is a service provided by the Licensee to their customer.
As another example for international roaming, if the licensee’s partner in another country has problem providing roaming to the client it isalso part of the licensee’s responsibility to resolve the problem.
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