i. Let say, total number of installation orders for Local DigitalLeased Line the 12 month period is 10,000.
ii. Immediately, calculate Fulfillment of Installation Orders that fall within the MINIMUM time specified under the Determination (including exclusion cases).
Eg: Fulfillment of Installation Orders within 1 week = 6,000
iii. From the balance of 4,000 installation orders (i.e. (i.)-(ii.)), identify cases that may be excluded.
Eg: Damage to Network Facilities by Third Parties = 1,400
Customer premises inaccessible = 1,200
Total = 2,400
iv. From (iii.) we can conclude that 1,400 (4,000 – 2,400) cases are fulfillments that EXCEEDED the minimum time specified
under the Determination but cannot be excluded from disclosure to MCMC
v. Calculate Fulfillment of Installation Orders on the remaining 1,400 cases as identified in (iv.)
Eg: Fulfillment of Installation Orders within 2 weeks = 1,000
Fulfillment of Installation Orders more than 2 weeks = 400
vi. Disclosure to MCMC should be as follows:
Total Installation Orders Received = 6,000 + 1,400 = 7,400
Total Installation Orders Met = 6,000 + 1,400 = 7,400
% of installation orders received met = 7,400 X 100
% orders fulfilled within 1 week = 6,000 X 100
% orders fulfilled within 2 weeks = 7,000 X 100