Example:
i. Let say, total number of installation orders received for the 12 month period is 10,000.
ii. Immediately, calculate Fulfillment of Installation Orders that fall within the MINIMUM time specified under the Determination (including exclusion cases), ie within 24 hours.
Eg: Fulfillment of Installation Orders within 24 hours = 6,000
iii. From the balance of 4,000 installation orders (i.e. (i.)-(ii.)), identify cases that may be excluded.
Eg: Damage to Network Facilities by Third Parties = 1,400
Customer premises inaccessible = 1,200
Total = 2,600
iv. From (iii.) we can conclude that 1,400 cases (4,000 – 2,600) are fulfillments that EXCEEDED the minimum time specified
under the Determination but cannot be excluded from disclosure to MCMC
v. Calculate Fulfillment of Installation Orders on the remaining 1,400 cases as identified in (iv.)
Eg: Fulfillment of Installation Orders within 48 hours = 1,000
Fulfillment of Installation Orders within 7 days = 300
Fulfillment of Installation Orders more than 7 days = 100
Total = 1,000 + 300 + 100 = 1,400
vi. Disclosure to MCMC should be as follows:
Total Installation Orders Received
= 6,000 + 1,400 = 7,400
Total Installation Orders Met
= 6,000 (24hrs) + 1,000 (48hrs) + 300 (7days) + 100(>7days)= 7,400
% of installation orders received met = 7,400 X 100
7,400 |
% orders fulfilled within 24 hours = 6,000 X 100
7,400 |
% orders fulfilled within 48 hours = 7,000 X 100
7,400 |
% orders fulfilled within 7 days = 7,300 X 100
7,400 |
Related Content