Make a complaint

Make a complaint

1. Telecommunications Services
  • Copper / DSL services
  • Cellular Services
  • Fiber services
  • Fixed Line services
  • IP Telephony
  • Public phone
  • Wireless Services
  • Wired Broadband
2. Broadcasting Services
  • Pay TV
  • Free To Air TV
  • Radio
3. Postal Services
  • Postal and Courier
4. Online Content Problems
  • Content on royalty, race and religion
  • Content on menacing, obscene, false, indecent & offensive
5. MCMC Provision
  • Apparatus Assignment/Radio Amateur
  • License Enquiry
  • Special Project by MCMC
  • Non-Standard Equipment
  • Pusat Ekonomi Digital Keluarga Malaysia (PEDi)
  • Radiation
  • Spectrum Interference
  • Telecommunication Tower/Structure
  • TV Parabola
FOLLOW THE STEPS BELOW TO MAKE YOUR COMPLAINT:



Contact your service provider for resolution.



If your complaint is unresolved, please contact:



THE COMMUNICATIONS AND MULTIMEDIA CONSUMER FORUM OF MALAYSIA (CFM)

MCMC Tower 2, Jalan Impact, Cyber 6,
63000 Cyberjaya, Selangor

Email: [email protected]

MCMC Consumer Care Centre Hotline: 1800-188-030 (8.30am – 5.30pm, Monday to Friday)

Fax: +603 8680 9920

Portal: https://cfm.my/



THE COMMUNICATIONS AND MULTIMEDIA CONTENT FORUM OF MALAYSIA (CMCF)

MCMC Tower 2, Jalan Impact, Cyber 6,
63000 Cyberjaya, Selangor

Email: [email protected]

MCMC Consumer Care Centre Hotline: 1800-188-030 (8.30am – 5.30pm, Monday to Friday)

Portal: https://contentforum.my/



POSTAL FORUM (PF)

MCMC Tower 2, Jalan Impact, Cyber 6,
63000 Cyberjaya, Selangor

Email: [email protected]

MCMC Consumer Care Centre Hotline: 1800-188-030 (8.30am – 5.30pm, Monday to Friday)

Portal: https://postalforum.my/



If you are not satisfied with the solution offered, you can lodge your complaint to:

MALAYSIAN COMMUNICATIONS AND MULTIMEDIA COMMISSION (MCMC)

Consumer Protections Department
Malaysian Communications and Multimedia Commission (MCMC)
MCMC Tower 1, Jalan Impact, Cyber 6,
63000 Cyberjaya, Selangor

Portal: https://aduan.mcmc.gov.my/

Email: [email protected]

MCMC Consumer Care Centre Hotline: 1800-188-030 (8.30am – 5.30pm, Monday to Friday)

Fax: +6038688 1880
Online Content Problems
MCMC is not the only agency with the authority to investigate complaints regarding content on the Internet. Content provision on the Internet is bound by all relevant laws in the country and reports/complaints can be made to relevant enforcement agencies in relation to matters that fall within their own jurisdictions as follows: -
 
Type of Offence National Laws Enforcing Agencies
Sedition - Sedition Act 1948 Royal Malaysia Police (PDRM)
National Security Threats  
(i.e.: Terrorism)
- Penal Code
- Security Offences (Special Measures)
Act 2012 (SOSMA)
- Prevention of Terrorism Act 2015 (POTA)
Royal Malaysia Police (PDRM)
Financial Fraud / Scam / Trade - Companies Act 1965 Companies Commission of Malaysia (SC)
- Financial Services Act 2013
- Islamic Financial Services Act 2013
- Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (Act 613)
Bank Negara Malaysia (BNM)
- Direct Sales Act 1993
- Consumer Protection Act 1999
(online sales and purchase transactions)
- Electronic Commerce Act 2006
Ministry of Domestic Trade and Cost of Living (KPDN)
- Capital Markets & Services Act 2007 Securities Commission Malaysia (SC)
- Penal Code (Section 420) Royal Malaysia Police (PDRM)
Copyright and Trademark Infringement - Copyright Act 1987 Ministry of Domestic Trade and Cost of Living (KPDN)
Defamation - Penal Code
- Defamation Act 1957
Royal Malaysia Police (PDRM)
Civil Action
Hate Speech 
(Race, Religion, Royalty - 3R)
- Sedition Act 1948
- Penal Code
Royal Malaysia Police (PDRM)
- Communications & Multimedia Act 1998 Malaysian Communications & Multimedia Commission (MCMC)
Religious (Heresy / Religious Deviations) - Syariah Criminal Offences Enactment Department of Islamic Affairs
Decency and Public Morality - Communications & Multimedia Act 1998 Malaysian Communications & Multimedia Commission (MCMC)
- Penal Code Royal Malaysia Police (PDRM)
Cheating by Personation - Penal Code Royal Malaysia Police (PDRM)
Medicines (Advertisement/ Sale) - Medicines (Advertisement & Sale) Act 1956 Ministry of Health Malaysia (MOH)
Export, transshipment, transit and brokering of strategic items (i.e.: military items, nuclear materials, facilities, equipment and, etc.) - Strategic Trade Act 2010 Ministry of International Trade & Industry (MITI)
Gambling/Betting - Common Gaming Houses Act 1953
- Betting Act 1953
- Pool Betting Act 1967
Royal Malaysia Police (PDRM)
Property / Life Threats - Penal Code Royal Malaysia Police (PDRM)
Hacking - Computer Crimes Act 1997  Royal Malaysia Police (PDRM)
Data Breaches - Personal Data Protection Act 2010 Personal Data Protection Department (JPDP)
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