Make a complaint

I.Make a Complaint

a) Under MCMC jurisdiction

Problems with Communication, radio, television & postal services?
Who do you call?


1. Telecommunications Services

  • Fixed Line, Mobile Line, No or Poor Coverage, Payphone
  • False or incorrect charges imposed
  • SMS Online Gambling
  • Dropped Calls
  • Bill Charging/ Refund/Charging After Termination
  • Unsolicited SMS
  • Mobile Number Check (MNP)

2. Broadcasting Services

  • Pay TV, Free To Air TV
  • IPTV
  • Broadcasting Quality
  • Content
  • Radio

3. Internet Services

  • Wired Broadband, Wireless Broadband
  • Email
  • High Speed Broadband (HSBB)
  • Internet Dialup/Quality

4. Postal Services

  • Digital Signatures
  • Courier Availability and Delivery
  • Postal

5. Online Content Problems

  • Phishing/Spam
  • Report Scam
  • Social Media-Fb, Twitter, Blog, Website and etc

6. USP Matters

  • 1M Internet Centre, WIFI Community
  • Telecommunications Tower
  • 1M Netbook
  • Basic Telephony Access

7. Others

  • Licensing -apply licence, renew, terminate, update info/status
  • Radio Amateur - Exam, Renewal
  • Research Programme, Visit MCMC
  • Grant



b) Not MCMC jurisdiction

Type of Offence Enforcing Agencies        
Sedition Royal Malaysia Police (PDRM)
Threats to National Security Royal Malaysia Police (PDRM)
Fraud/Finance/Trade Companies Commission of Malaysia (SSM)
Bank Negara Malaysia (BNM)
Ministry of Domestic Trade, Co-Operatives and Consumerism (KPDNKK)
Securities Commission Malaysia (SC)
Ministry of Domestic Trade, Co-Operatives and Consumerism (KPDNKK)
Royal Malaysia Police (PDRM)
Copyright Ministry of Domestic Trade, Co-Operatives and Consumerism (KPDNKK)
Defamation Royal Malaysia Police (PDRM)
Civil Action
Insulting the Religion Department of Islamic Affairs
Malaysian Communications & Multimedia Commission (MCMC)
Immoral/Indecent/Offensive/Fraud Malaysian Communications & Multimedia Commission (MCMC)
Identity Theft Royal Malaysia Police (PDRM)
Medicines Advertisement/ Sale  Ministry of Health Malaysia (MOH)
Distribution of destructive weapons Ministry of International Trade & Industry (MITI)
Gaming/Betting Royal Malaysia Police (PDRM)
Threats to life/property Royal Malaysia Police (PDRM)
Hacking Royal Malaysia Police (PDRM)
Personal Data Usage Ministry of Communications and   Multimedia Malaysia (KKMM)

 

II. Consumer Protection

  1. Consumer Satisfaction Survey
  2. Special Consumer Issues
  3. FAQ
  4. Spam
  5. Online Content Problem
  6. Dropped Calls
  7. Phishing Attack
  8. Wi-Fi Security
  9. Protect Yourself from Malware
  10. How To Stop SMS Advertising
  11. Safe Online Banking

 

 


 

 
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