23 Jun 2019
MCMC WELCOMES TM’S COMMITMENT IN RESOLVING STREAMYX SERVICE ISSUES TO PROMOTE INCLUSIVITY IN THE FAST-PACED DIGITAL ERA
- MCMC is confident that TM has the resources and capacity to upgrade and expand their existing high-speed broadband infrastructure
- The National Fiberisation and Connectivity Plan (NFCP) targets to provide fast, high quality and affordable broadband service
- Upgrading the Streamyx service would bring many benefits to the rakyat
The Malaysian Communications and Multimedia Commission (MCMC) welcomes Telekom Malaysia Berhad’s (TM) commitment that it will soon submit a comprehensive report to the Minister of Communications and Multimedia, YB Gobind Singh Deo on steps it will take to resolve issues relating to its Streamyx users’ broadband service experience, taking into consideration the various technologies available.
The Commission is confident that TM, as the main fixed broadband service provider in the country, has the resources and capacity to upgrade and expand its existing high-speed broadband infrastructure. TM can also optimise their existing infrastructure to reduce cost and expedite implementation.
The implementation of this initiative is in line with the National Fiberisation and Connectivity Plan (NFCP) being implemented by the Government, which targets to provide fast, high quality and affordable broadband service for the rakyat. This includes Streamyx customers who
have been waiting for a long time to enjoy quality service at an affordable price.
MCMC also believes that upgrading the Streamyx service will provide a digital infrastructure that would benefit users in many ways; including expanding online business opportunities, increasing the production efficiency of Small and Medium-Sized Enterprises (SME) in technologybased industries, attracting more investors to sub-urban areas, as well as human capital development through e-learning.