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MCMC takes steps to resolve internet issues in four Sabah areas

07 Jul 2021, Bernama

KOTA KINABALU: The Malaysia Communications and Multimedia Commission (MCMC) has taken several actions to resolve the internet connectivity complaints at several locations in Sabah.

In a statement issued on Wednesday, the MCMC informed that they are investigating the report lodged by a teacher, Nasir Mohd Jamal from SK Desa Permai in Tongod, Kinabatangan concerning internet connectivity problems.

“A meeting was held between MCMC Sandakan and service providers Celcom, Digi and Maxis with the teacher while he was carrying out online teaching with a student to see for themselves the problem and to explain to MCMC the next course of action to resolve the problem,” the statement read.

For long-term resolution of the problem, the location where the online teaching was conducted at Kg Tulang-Tulang has been included in the planning to set up a new communication tower under the first phase of the Jalinan Digital Negara (JENDELA).

The tower construction work shall begin early 2022 and is expected to be completed by the end of that year.

The statement also informed that the available communication tower at Kg Kuamut will be upgraded to 4G under the JENDELA and is expected to be completed by the end of this year.

As for the internet connectivity problem at Pulau Sebatik , Tawau, the MCMC Tawau and the service provider have met with the complainant and carry out speed tests on the broadband at the location of the complainant.

The statement informed that as a long-term solution, a communication tower will be constructed at Kampung Tamang and is expected to be fully operational by the end of this month.

This will ensure better connectivity for the residents at Kg Tamang, SMK Wallace Baya and those living nearby.

As for Kg Sungoi Darat, Kota Marudu, MCMC together with the Science, Technology and Innovation Ministry Sabah has listed Kg Sungoi Darat for the broadband service using the Very Small Aperture Terminal (VSAT) satellite which will be implemented in September 2021.

Upgrading works will also be carried out at Kampung Ulu Entabuan, Tenom at the communication tower at Skim Penempatan Getah Lagud Seberang under JENDELA and is expected to be completed by January 2022.

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