i. Let say, total number of service restoration requests (SRS) received for the 12 month period is 10,000.
ii. Immediately, calculate SRS that falls within the MINIMUM time specified under the Determination (including exclusion cases), ie. within 24 hours.
Eg: SRS fulfilled within 24 hours = 6,000
iii. From the balance of 4,000 SRS (i.e. (i.)-(ii.)), identify cases that may be excluded.
Eg: Damage to Network Facilities by Third Parties = 1,400
Customer premises inaccessible = 1,200
Total = 2,600
iv. From (iii.) we can conclude that 1,400 (4,000 – 2,600) cases are restorations that EXCEEDED the minimum time specified under the Determination but cannot be excluded from disclosure to MCMC.
v. Calculate SRS fulfilled on the remaining 1,400 cases as identified in (iv.)
Eg: Fulfillment of SRS within 48 hours = 1,000
Fulfillment of SRS more than 48 hours = 400
vi. Disclosure to MCMC should be as follows:
Total SRS Received = 6,000 + 1,400 = 7,400
Total SRS Met = 6,000 + 1,400 = 7,400
|% of SRS received met = 7,400 X 100
|% SRS fulfilled within 24 hours = 6,000 X 100
|% SRS fulfilled within 48 hours = 7,000 X 100