Malaysia can achieve first-class courier services via the 4Rs.

Reliability – Quality of Service

(Delivery times & Customer Service)

Reach – Seamless Coverage

(e-Commerce and Last-Mile)

Relevance through Industry Growth

(in a Digital Economy) with
Resilience (Sustainability)

Resilience

(Sustainability)

National Aspirations

 

Deliver better Quality of Service (QoS), seamless and sustainable coverage to all Malaysians. In addition to that, it also aims to achieve 30 parcels per capita by 2025.

Outcomes

Committed Quality of Service set by industry and government.

Industry-led digitalisation projects and Courier Coverage Mapping.

Strengthening of licensing regulatory framework.

National Aspirations

First-class Quality of Service for the users.

Improved integration of last-mile delivery.

Seamless customer experience.

3 Key Pillars


 

Quality

Providing quality services for all users to ensure accountability and transparency.

Integration

Improved integration of last-mile delivery with better accessibility and coverage area to help bridge the socioeconomic gap in the long run.

Experience

Seamless customer experience through industry digitalisation, innovation and governance.

True North

NPCIL set ambitious aspirations on improving the courier industry for both users and industry players through a 5-year strategic roadmap.
 

Delivering Quality of Service and seamless coverage to all Malaysians sustainably to support the projected e-Commerce industry growth from 14 parcels* per capita to 30 parcels per capita by 2025.


Pillar 1
Achieving Industry Sustainability

Parcel Point Network

Asset sharing and collaboration with Posmen Komuniti

Parcel Commercial Vehicle Enhancement Proposal

Incentives to support industry sustainability

First-class QoS and Coverage-backed Growth 
Pillar 2

QoS Standards Disclosure and Insurance Policy

Licensing Framework Review

Courier Infrastructure Network Map

National Address System


* parcel per capita calculation as of December 2020 (MCMC Analysis)


The Benefits of PAKEJ

Improved access and coverage

Flexibility for users and enterprises

Improved last-mile delivery integration and coverage

High quality courier services and coverage

Seamless customer experience, delivery integration and coverage

Industry sustainability

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