Reports & Forms

QOS Reports & Declaration Forms

The Malaysian Communications and Multimedia Commission monitors compliance to the Quality of Services Standards through reporting based on data collected by the service providers and by actual measurements. Service providers are required to submit audited reports to the Malaysian Communications and Multimedia Commission every six months. The reports are to detail various aspects of their performance and must be accompanied with a duly signed declaration form.

Non-compliance with the MS Quality of Services is a breach of section 105 (3) of the Communications and Multimedia Act 1998 where a person subject to a Mandatory Standard shall comply with the mandatory standard. In the event a person omits or neglects to comply with such Mandatory Standard, he shall be liable to a fine not exceeding one hundred thousand ringgit (RM100,000) or to imprisonment for a term not exceeding two years or both as provided for by Section 242 of the Communications and Multimedia Act 1998.

The Malaysian Communications and Multimedia Commission will appoint independent auditors to audit the submitted reports and independent parties to carry out technical measurements to ascertain compliance to the standards.

Reports and Declaration Forms

  1. Public Cellular Service
    MS Word PDF
  2. Content Applications Services
    MS Word PDF

Quality of Service (QoS) Summary Reports

Quality of Service Mandatory Standards Report for the Period Ending December 2003
Quality of Service Mandatory Standards Report for the Period Ending June 2004
Quality of Service Mandatory Standards Report for the Period Ending December 2004
Quality of Service Mandatory Standards Report for the Period Ending June 2005
Quality of Service Mandatory Standards Report for the Period Ending December 2005

Technical Assessments Reports

Report on Assessments of Public Cellular Services for the Period Ending December 2004

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