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Internet Users Survey 2017

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SECTION 2: EXECUTIVE SUMMARY

The Internet Users Survey 2017 (IUS2017) interviewed a total of

3,469 respondents (2,402 Internet users and 1,067 non-users) through

Computer Assisted Telephone Interview (CATI) system. The survey sourced

on selected key variables vital to the industry. The variables spanned place

of access, access device, purpose of Internet access, social networking,

online shopping, Internet privacy, cybercrime, parental control software

and others.

The survey draws attention to the following key variables and

demographics covered by the data:

‘Lack of confidence or skills’ and ‘lack of interest’ were the main

reasons for not using the Internet. (58.1% and 46.3%).

Smartphone was the most common device to access Internet

(89.4%) Access from other mobile devices such as tablet, laptop and

feature phone however declined.

Text communication (96.3%) and visiting social networking site

(89.3%) were the most common activities for Internet users as well

getting information online (86.9%).

Of those who visited social networking site, 97.3% of them owned

Facebook account, followed by Instagram (56.1%).

The consumers’ e-commerce participation has increased to 48.8%

compared 35.3% on previous year. The main barrier for e-commerce

adoption was consumers’ preference to go the physical stores, lack

of confidence and skills, as well as security and privacy concern.

Online bank transfer is the most common mode of payment for online

shopping (63.8%), followed by ATM bank transfer (48.8%).