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Development of research questions
HPUS is a study to describe characteristics and behaviour of hand phone users in
Malaysia.
Based on current issues and trends of hand phone usage, several
research questions have been identified and developed as illustrated in table
below:
Table 1: Development of research questions
Scope
Indicators
Research Questions
1
Usage and
ownership of
hand phone
% of smartphone
and feature phone
users
% of smartphone
and feature phone
ownership
What is the growth of
smartphone as compared to
feature phone users?
Does feature phone still serve
users’ needs?
What is the preferred device to
access the Internet?
2
Activities on
smartphone
Time series analysis
of activities on
smartphone
What activities on smartphone
which had gained or lost
popularity?
3
Protection of
personal data
Measures taken to
protect personal
data
Concern on data
privacy
Level of trust on
personal data kept
by service providers
What are users concerns in the
event of losing their phone?
What are the step taken by
hand phone users to protect
their personal data?
Do hand phone users trust their
service provider to keep their
personal data?
4
Behaviour of
hand phone
users
Dependency on
hand phone
Hand phone
behaviour
Which age group posed high
dependency on their phone?
5
Regulatory
measures/
initiatives for
consumer
protection
Awareness on “
Klik
Dengan Bijak
”
Issues on Mobile
Content Services
SIM Card
registration
What is the level of awareness
of MCMC’s various initiatives
among hand phone users?
Development of research questions