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Nazril bin Mohd Ghani

Pos Digicert Sdn. Bhd.


Income Tax E-Filing,

a Digital Services Case Study

Ten years ago, the Inland Revenue Board

introduced e-filing, making it one of the earliest

e-government services in this country.


he implementation of e-Filing in Malaysia by

the Inland Revenue Board, more commonly

known as Lembaga Hasil Dalam Negeri

Malaysia (LHDNM), began in

2006. This e-government service enabled

individual taxpayers to submit tax payments

electronically. It was launched as part of

the e-Government initiative that aimed to

enhance the delivery of government services

to internal and external stakeholders through

the use of information technology. This was in

line with the aspiration of Malaysia achieving

the objectives of Vision 2020.

The e-Filing system is essentially an

easier method for taxpayers to submit their

tax filings, compared to the traditional system

where one has to deliver their physical tax

forms directly to the state tax office. With

the implementation of the e-Filing system, qualified

individual taxpayers could choose between sending their

tax returns electronically or manually.

e-Filing being promoted