Nazril bin Mohd Ghani
Pos Digicert Sdn. Bhd.
Income Tax E-Filing,
a Digital Services Case Study
Ten years ago, the Inland Revenue Board
introduced e-filing, making it one of the earliest
e-government services in this country.
he implementation of e-Filing in Malaysia by
the Inland Revenue Board, more commonly
known as Lembaga Hasil Dalam Negeri
Malaysia (LHDNM), began in
2006. This e-government service enabled
individual taxpayers to submit tax payments
electronically. It was launched as part of
the e-Government initiative that aimed to
enhance the delivery of government services
to internal and external stakeholders through
the use of information technology. This was in
line with the aspiration of Malaysia achieving
the objectives of Vision 2020.
The e-Filing system is essentially an
easier method for taxpayers to submit their
tax filings, compared to the traditional system
where one has to deliver their physical tax
forms directly to the state tax office. With
the implementation of the e-Filing system, qualified
individual taxpayers could choose between sending their
tax returns electronically or manually.
e-Filing being promoted