Example:
i. Let say, total number of installation orders for the 12 month period is 10,000.
ii. Immediately, calculate Fulfillment of Installation Orders that fall within the MINIMUM time specified under the Determination (including exclusion cases).
Eg: Fulfillment of Installation Orders within 24 hours = 6,000
iii. From the balance of 4,000 installation orders (i.e. (i.)-(ii.)), identify cases that may be excluded.
Eg: Damage to Network Facilities by Third Parties = 1,500
Customer premises inaccessible = 1,200
iv. From (iii.) we can conclude that 1,300 cases are record that EXCEEDED the minimum time specified under the Determination but cannot be excluded from disclosure to MCMC
v. Calculate Fulfillment of Installation Orders on the remaining 1,300 cases as identified in (iv.)
Eg: Fulfillment of Installation Orders within 48 hours = 1,000
Fulfillment of Installation Orders within 7 days = 200
Fulfillment of Installation Orders more than 7 days = 100
vi. Disclosure to MCMC should be as follows:
Total Installation Orders Received = 6,000 + 1,300 = 7,300
Total Installation Orders Met = 6,000 + 1000 + 200+ 100 = 7,300
% of installation orders received met = 7,300 X 100
7,300 |
% orders fulfilled within 24 hours = 6,000 X 100
7,300 |
% orders fulfilled within 48 hours = 7,000 X 100
7,300 |
% orders fulfilled within 7 days = 7,200 X 100
7,300 |
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